At Bracknell Data Recovery, we are the trusted specialists for Microsoft Surface data recovery in Bracknell and London. With over 25 years in business, we provide advanced data recovery solutions for all Surface models, including those with soldered SSDs, removable NVMe drives, and BitLocker-encrypted storage.

Whether your Surface device has failed following a BIOS error, unexpected shutdown, firmware corruption, or physical damage, our expert team can recover your critical files quickly and securely—even after manufacturer support has failed.

Common Microsoft Surface Storage Faults We Recover

We frequently receive Surface devices affected by:

• SSD not detected in BIOS
• BitLocker-encrypted drive inaccessible
• Firmware corruption following updates
• Device stuck on Surface logo or recovery screen
• Overheating leading to NAND degradation
• Water/liquid damage affecting controller chips
• Accidental file deletion or drive formatting
• Power surge or failed firmware update
• Blue screen of death (BSOD) linked to SSD errors
• Read/write failure or unresponsive system

Supported Microsoft Surface Devices

We support recovery from all Surface laptop and tablet models, including:

• Surface Pro (4, 5, 6, 7, 7+, 8, 9)
• Surface Laptop (1, 2, 3, 4, 5, Go, Go 2)
• Surface Book (1, 2, 3)
• Surface Studio (1, 2)
• Surface Go (1, 2, 3, 4)

We support both removable SSD models (e.g., Surface Laptop 3, Surface Pro 7+) and non-removable soldered SSDs (e.g., Surface Pro 6, Surface Laptop Go) using advanced forensic techniques.

Our Microsoft Surface Recovery Process

1. Device Evaluation

Upon receiving your Surface device, we perform a full diagnostic to identify the type of fault—whether it’s physical damage, firmware failure, or data-level corruption.

2. Safe Drive Handling

For models with removable SSDs, we extract the drive and connect it to forensic tools. For soldered SSDs, our engineers use direct NAND chip access and circuit-level repair tools under clean-room conditions.

3. SSD Imaging

We create a sector-by-sector image of the storage, including inaccessible or damaged areas. This ensures no further deterioration occurs during the recovery process.

4. BitLocker Decryption

If the SSD is BitLocker-encrypted and no recovery key is available, we use low-level forensic methods to attempt key reconstruction or access residual data—where physically and legally permissible.

5. Data Extraction & Verification

Recovered data is checked for integrity. We restore folder structures and filenames, extracting key files such as documents, photos, databases, and project files.

6. Secure Delivery

Once recovery is complete, the data is securely transferred to an external drive and returned to the client with verification details.

Supported Systems and Technologies

• File Systems: NTFS, exFAT, ReFS, BitLocker-encrypted volumes
• Operating Systems: Windows 10, Windows 11, Windows 8.1
• Drive Interfaces: PCIe NVMe, M.2, UFS (soldered)
• Encryption Support: BitLocker with or without key, TPM-based protection

Why Choose Bracknell Data Recovery?

• 25+ years of specialist data recovery experience
• Microsoft Surface SSD and firmware expertise
• Soldered SSD and UFS chip-level recovery capabilities
• BitLocker forensic recovery available
• Secure imaging and encrypted data handling
• Critical 48-hour business recovery service available
• Free diagnostics and transparent service process

Contact Us for Free Diagnostics

If your Microsoft Surface device is no longer booting or the drive is not recognised by your system or BIOS, contact Bracknell Data Recovery today. We offer trusted, efficient, and discreet recovery for business and personal data—when it matters most.